Customer Solutions Advisor
Your Benefits
Your Benefits
Company Pension Scheme
Continuous Training
Exclusive Discounts
Free Parking
Health & Sports
Holiday Bonus
Rhenus Logistics Ltd.
Cannock
WS11 0XG
United Kingdom
Rachel Yilmaz
Freight Services
Road Freight
Job Description
What you can expect
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference. #empoweredbyyou
Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.
One of the key responsibilities of the Customer Services Advisor is to use the tools provided to complete their tasks to the best of their ability. Additionally, the role requires a strong working relationship with both domestic transport and operations to provide the best all-round solution for our customers.
Ensuring Quality is at the heart of our processes.
Customer queries and escalations via phone, email, face to face.
Working closely with imports, exports, charter, domestic and warehouse.
Raising issues with partners.
Spot quotes and existing business sales calls, supporting the development of a “hot prospect” list of potential new lanes or lost business.
Supporting Sales Hub & external sales.
Onboarding new customers.
Servicing new business.
Improving and finding inefficiencies and cost savings within the processes.
Providing reports on turnover, margins, bookings, top/flop business.
Project work and KPI production.
Participate in training sessions to remain updated on compliance protocols and procedures.
Any other additional tasks in line with the evolving needs of the business.
What you bring
Skills:
- Analytical.
- Time management.
- Communication.
- Advanced IT skills inclusive of Microsoft Excel.
- Attention to detail.
Qualifications / Experience:
- GCSE or equivalent in English and Math.
- Road freight background.
- Proven record of internal sales.
- Strong Customer Service.
Business Unit
Road Freight
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.