Customer Solutions Operator
Your Benefits
Your Benefits
Company Pension Scheme
Continuous Training
Exclusive Discounts
Free Parking
Health & Sports
Holiday Bonus
Rhenus Logistics Ltd.
Newton Aycliffe
DL5 6ZE
United Kingdom
Rachel Yilmaz
Freight Services
Road Freight
Job Description
What you can expect
You Make Things Happen
At Rhenus, we believe everyone plays a crucial role. Whether you’re driving a truck, managing inventory or handling customer enquiries, your actions drive our success. We value practical solutions and quick decisions, empowering you to take ownership and make a difference.
Recognised as a top employer, and united by a common goal, we are committed to fostering a workplace culture that encourages entrepreneurial spirit and continued growth and excellence.
The future isn’t just built by the company – it’s shaped by each of us, working together. Join our Rhenus community to make an impact, and grow alongside a team of passionate people who are dedicated to making a difference.#empoweredbyyou
We are looking for someone who has experience within the logistics industry. Our Customer Solutions Operator will be the first port of call to customers, and you will be responsible for responding to their requirements.
To be successful in this role you will need to demonstrate flexibility, be able to build good relationships, and be ready to solve our customers problems.
Main Duties will include:
Responding promptly to customer enquiries through various channels
Acknowledging and resolving customer complaints.
Responsible for overseeing the day-to-day account activities of customers.
Resolving delays in a timely manner and keeping our customers up to date.
Generating rates when required, ensuring rates are accurate and all additional charges are included.
Identifying and referring any new opportunities from exiting clients to appropriate internal contact
Processing orders and arranging for goods to be brought our depots
Knowing the products and services inside and out so that you can answer questions and up-sell where possible
Advising clients on the customs processes, understanding broker requirements, being able to onboard clients that do not have their own broker.
Understand the customs requirements for invoices, packing lists, recognising commodity codes that require additional certification requirements.
Communicating and coordinating with colleagues in various departments as necessary.
Completing KPI reports for our clients
Providing all required POD’s in a timely manner
Ensuring customer portals are up to date, data is accurate and freight rates are complete
What you bring
Customer service or administration experience
Good verbal and written communication skills thatdemonstrate the company in a professional manner to all concerned.
Attention to detail
A good grasp of numbers and excellent organisational skills are essential.
Strong interpersonal skills and confident phone manner would be beneficial.
The ability to eventually manage a daily workload independently whilst operating effectively within a team.
Ability to use standard Microsoft software
Ability to handle customer queries speedily and efficiently
Hours 09.00 - 1730 hrs Monday to Friday, competitive salary based on experience.
Business Unit
Road Freight
Welcome to Rhenus
Where our journey of growth connects with yours.
We are a global powerhouse on a mission to be pioneers in everything we do. United, we make an impact and dare to redefine what's possible. Ready to unlock untapped potential. We are on the fast track. At Rhenus, we thrive on collaboration. Every voice is heard, and every idea is valued. We stand as one global team. Where everyone contributes to our success. Together, we shape the future of logistics and beyond. Empowered by you.
Recruitment Process
Online application
Your documents will reach us quickly and directly via our online application form; depending on the position, a cover letter may be required. In any case, we are eager to see your CV and references – for us, the best way to make a good first impression.
Application screening
Our HR team and the responsible department will take a close look at your application as soon as possible. We will do our best to give you feedback within two weeks. With your agreement, we would also be happy to forward the documents to other business units if the selected position does not work out.
Selection Process
Depending on the position, there are various ways of finding out if we are a good match for each other. In most cases, we rely on a personal interview, on a eye level of course. Online tests, assessment centres or work on a trial basis may also be possible. In the end, the best decision is taken for both sides.
Onboarding
With your commitment, you are a part of the Rhenus Group right away – we are already eager to shape the logistics of the future together with you. To ensure that your start is a complete success, we will familiarise you with everything you need to know about Rhenus and your assignment with us. Your experienced colleagues will guide you every step of the way, and together you will easily master each of your new tasks.